“Be Our Guest” is more than just the title of a beloved Disney song; it’s also the motto of the entire Hospitality industry, dedicated to the comfort and enjoyment of all who chose to partake in the experience, be it Lodging, Exciting Resort Activities, or both in-house and offsite catering Food & Beverage service. The industry effectively fuses together a broad range of specialty occupations geared towards delivering the best possible event, be it for business or pleasure. This type of activity integration presents two concurrent challenges: How to maximize quality given the broad range of skill-sets and competencies involved, and how to minimize the impact of adverse events such as injuries or damages, in customer-facing settings?
The Compatica Incident Recorder app empowers managers and supervisors to rapidly intake information regarding exception events right at their point-of-occurence, while all involved are still present and are able to provide their perspective of what transpired. Once this initial documentation process (which includes images, audio statements, and digitally signed attestations) has concluded, Compatica will generate targeted notifications (via both text messaging and email) to key stakeholders, facilitating rapid response and, if needed, potential damage control. A secure online Incident Manager allows further incident administration and analysis, in support of Continuous Improvement protocols.